• Avalon
  • Jungle Jim El Dorado
    Jungle Jim El Dorado
  • Immortal Romance
    Immortal Romance
  • Alaskan Fishing
    Alaskan Fishing
  • Adventure Palace
    Adventure Palace
  • Playboy Fortune
    Playboy Fortune
  • Sisters of Oz Jackpots
    Sisters of Oz Jackpots
  • Reel Gems Deluxe
    Reel Gems Deluxe
  • Tiki Reward
    Tiki Reward
  • Spectre Estate
    Spectre Estate
  • Goldaur Guardians
    Goldaur Guardians
  • Shogun of Time
    Shogun of Time
  • Real Roulette with Sarati
    Real Roulette with Sarati
  • Real Baccarat with Courtney
    Real Baccarat with Courtney
  • Real Auto Roulette
    Real Auto Roulette
  • Multifire Roulette
    Multifire Roulette
  • Atlantic City Blackjack(Multihand)
    Atlantic City Blackjack(Multihand)
  • European Blackjack
    European Blackjack
  • Atlantic City Blackjack
    Atlantic City Blackjack
  • Keno
  • Classic Blackjack Gold Series
    Classic Blackjack Gold Series
  • 3 Card Poker Multi-Hand Gold
    3 Card Poker Multi-Hand Gold
  • Monkey Keno
    Monkey Keno
  • Sapphire Roulette
    Sapphire Roulette
  • Live 3 Card Poker
    Live 3 Card Poker
  • Live Baccarat
    Live Baccarat
  • Live Black Jack
    Live Black Jack
  • Private Black Jack 5
    Private Black Jack 5
  • Private Black Jack 10
    Private Black Jack 10
  • Live Dream Catcher
    Live Dream Catcher
  • Live Casino Hold'Em
    Live Casino Hold'Em
  • Double Ball Roulette
    Double Ball Roulette
  • Live Roulette
    Live Roulette
  • Live Caribbean Stud Poker
    Live Caribbean Stud Poker
  • Party Table
    Party Table
  • Private Table
    Private Table
  • Deuces Wild Bonus Video Poker
    Deuces Wild Bonus Video Poker
  • Jacks or Better
    Jacks or Better
  • Aces & Eights Video Poker
    Aces & Eights Video Poker
  • Double Double Bonus Poker
    Double Double Bonus Poker
  • Aces and Faces
    Aces and Faces
  • Deuces Wild
    Deuces Wild
  • Deuces and Joker
    Deuces and Joker
  • Joker Poker
    Joker Poker
  • All Aces Video Poker
    All Aces Video Poker
  • Tens Or Better
    Tens Or Better
  • Bonus Poker
    Bonus Poker
  • Double Double Bonus 10 Play Poker
    Double Double Bonus 10 Play Poker
  • Adventures of Doubloon Island
    Adventures of Doubloon Island
  • Chicago Gold
    Chicago Gold
  • Amazing Links Zeus
    Amazing Links Zeus
  • Queen of Alexandria
    Queen of Alexandria
  • Odin’s Riches
    Odin’s Riches
  • Silver Seas
    Silver Seas
  • Assassin Moon
    Assassin Moon
  • Serengeti Gold
    Serengeti Gold
  • Hyper Strike
    Hyper Strike
  • Amber Sterling Mystic Shrine
    Amber Sterling Mystic Shrine
  • Atlantis Rising
    Atlantis Rising
  • Galactic Gold (Exclusive)
    Galactic Gold (Exclusive)
  • Progressive Jackpot

    Frequently Asked Questions

    As a new (or seasoned) player at Platinum Play, you may have some questions on how to maximise your playtime at the casino or are unsure on how to get started. Our friendly customer service agents are always ready to assist you with any query you may have. However, we have put together a list of frequently asked question that most players ask for your quick reference.

    How do I register?

    Registration at Platinum Play is free, quick and instant. Registering allows you to receive the ultimate gaming experience and access to superb online casino games.

    What documentation do I need to submit?

    Submit your information and attach your personal identification documents such as your passport, identity document and utility bill. Once your information is verified, strict security measures are put in place to ensure your private information remains confidential.

    How do I make a deposit?

    • Log in to your account and click on the Bank button
    • Under Deposit, select your preferred deposit method and follow the steps

    Click here to view our wide range of deposit methods.

    What is a time-out?

    Timeouts are usually caused by a drop in connection during the processing phase. When this happens, our treasury department will credit your casino account within two working days. Alternatively please get a copy of your deposit confirmation and contact our support staff.

    Can I track my deposits and withdrawals?

    Yes you can! Platinum Play has software tools such as CashCheck™ where you can check your transaction history down to the last detail. Simply log into the casino and navigate to your My Account page and view your transactions for the last week, month or year.

    How can I reverse a withdrawal?

    • Log into your account and click on the Bank button
    • Select Reverse Withdrawal and your pending withdrawals will display
    • Enter the amount you wish to reverse

    What is a source of wealth request?

    Due to our AML compliance and alignment with current FATF recommendations and FIAU regulations we are at times required to establish a client’s “source of wealth” as part of our enhanced due diligence responsibilities.

    “Source of wealth” is defined as “the origin of the subject’s total assets” and refers to any activity or situation that has generated the individual’s total wealth.  Should you be required to provide documentation, which would be used to verify your source of funds, the following documentation could be requested from you:

    • bank statements
    • Payslip
    • Recently filed business accounts
    • sale of an asset details in the completion statement
    • divorce settlement and court order specifying the written settlement agreement
    • inheritance money in the form of the Will statement

    Please Note! We will have dedicated staff to facilitate the verification.  Please rest assured that all information shared with us will be treated as confidential and that all efforts will be made to assist clients wherever and whenever possible.

    What are wagering requirements?

    Wagering requirements (also known as play-through) are the number of times you have to play your money before you can make a withdrawal. At Platinum Play, the wagering requirement on a bonus is 30x, so if you get a bonus of $1, the wagering requirement is $30. However, different games have different wagering percentages. Please read the terms and conditions for full details about this. Still have an unanswered question? Contact our customer care.